Refund policy

Returns & Refund Policy for Orielle Luxe

Last updated: 20-02-26

We hope you love your purchase from Orielle Luxe. If for any reason you are not completely satisfied, you may return your item in accordance with the policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible:

  • Items must be unused, unworn, and in original condition
  • Items must be returned in original packaging
  • Proof of purchase is required

How to Return

To initiate a return, please contact:

info@orielleluxe.com

Include your order number and the item(s) you wish to return. We will provide return instructions.

Shipping

  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked service, as we cannot guarantee receipt of returned items

Refunds

Once your return is received and approved:

  • Refunds are issued to your original payment method
  • Please allow 5–10 business days for processing

Shipping costs are non-refundable unless the item is faulty or incorrect.

Faulty or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at:

info@orielleluxe.com

We will arrange a replacement or full refund.

Non-Returnable Items

We cannot accept returns for earrings for hygiene reasons.

Exchanges

We do not offer direct exchanges. Please return your item and place a new order.

Your Rights

This policy does not affect your statutory rights under UK consumer law.

Contact

For all return enquiries:

Orielle Luxe
info@orielleluxe.com